Refund policy

Return & Exchange Policy

Last updated: December 12, 2025

At Silvostar, every jewellery piece is crafted with care and inspected thoroughly before dispatch.
For hygiene and safety reasons, we do not offer returns or refunds.
However, we do offer exchanges in specific valid cases.

Eligibility for Exchange

You are eligible for an exchange only if:

The product received is damaged or defective, OR
The product delivered is incorrect or different from what was ordered.

We do not accept exchanges for reasons such as dislike of design, size issues, minor variations in color/texture, or change of mind.

Exchange Conditions

To qualify for an exchange, the customer must ensure:

You contact us within 24 hours of receiving the product.
The item is unused, unworn, in its original condition, with all tags, labels, and packaging intact.
You must provide a clear, uncut, continuous unboxing video showing the issue.

No exchange request will be accepted without proper video proof.

Exchange Approval

Silvostar reserves full rights to approve or reject exchange requests based on:

Condition of the return item
Type and clarity of the video evidence
Product eligibility under our policy

Once approved, a replacement product will be shipped within the standard processing timeline.

Exchange Process

Contact us with your order details and unboxing video.
Our team will verify the issue.
If approved, instructions for sending the product back (if needed) will be provided.
Once received and inspected, the exchange unit will be dispatched.

Reverse pickup availability depends on your pincode. In some areas, customers may be required to self-ship the product.